I solve complex product challenges at the intersection of user experience, technical feasibility, and business growth
Product designer specializing in B2B SaaS, bringing an engineering-informed perspective to validate user needs, technical feasibility, and business impact before development begins.
My approach
I work at the intersection of user needs, technical feasibility, and business outcomes, using every tool available to make better decisions, faster.
Understand & Validate
I dig into user needs and research insights early. AI helps me synthesize customer data fast so I'm solving the real problem, not a symptom.
Enable Implementation
I work through technical constraints with engineering from day one. AI lets me prototype and iterate quickly so tradeoffs get resolved in design, not development.
Drive Results
I build measurement frameworks to track what ships. AI helps me create SQL dashboards that connect design decisions to real business outcomes.
2025
Aligning Enterprise Roadmaps with Business Strategy
Enterprise customers couldn't demonstrate strategic value to stakeholders using rigid portfolio tools. I designed flexible visualizations within legacy permission constraints, driving 58% retention boost and $350k in enterprise renewals.
2024
Bridging Marketing and Benefits Platform Navigation
70% of employees dropped off before logging into their employer-sponsored benefits — because the terminology made no sense. I tested three solutions with 15 users and resolved a copy problem no visual redesign could fix.
Curriculum Management for School and District Admins
School and district administrators had no real tools to organize and distribute curriculum at scale. I led research, phased the build around the two highest-impact problems, and shipped within legacy constraints, boosting daily usage by 15%.
Career in numbers
350k
Secured ARR from a recurring customer for ProductPlan in 2024
79%+
Decrease in user drop off rate in 2024 for Bright Horizons
8+
Years of experience across product design, research, and engineering
33%
Reduced churn rate year over year in 2024 for ProductPlan
50%
Increase user satisfaction among admins in 2022 for Seesaw
5+
Years of design experience in Education, Healthcare, and SaaS
Testimonials
“Every time I talk to people, I hear positive things [about Jordan]”
This person came into the organization about 4 or 5 months ago, and had an immediate impact. Every time I talk to people, I hear positive things about this individual and even to the point where they're coming to me proactively and saying what an amazing job this person is doing. She's extremely intelligent. Her work is top notch. And so this award for humility goes to Jordan.
Ben Jubenville
CEO of ProductPlan
“Not only is Jordan amazing at her job, but she is a pleasure to have on a team.”
I have had the pleasure of working with Jordan at Bright Horizons! Jordan is an exceptional designer with wonderful skills in analytics, user feedback and even some development insight! She is innovative and solution/data focused and always makes sure the team is grounded before a project kicks off. Jordan is organized, caught up on industry standards and takes that a step further to think outside the box. I would highly recommend Jordan as UX designer on any product I manage.
Danielle Pirone
Enterprise Product Manager at Bright Horizons
“Jordan was an integral part of the Content and Instruction team […]”
Not only was she great at architecting and implementing features end to end, uncovering and fixing bugs quickly, and other engineering work, but she also leaned into her design skills and worked with the design team to propose and refine future design ideas for our part of the product. I'd love to work with her again in the future!
Kristen Thayer
Engineering Manager at Seesaw